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Frequently Asked Questions 570ms – Complete Answers for Malaysian Players

Find quick answers to the most frequently asked questions from Malaysian players about 570ms — covering registration, deposits, withdrawals, bonuses, slots, Live Casino, account security, and responsible gambling.

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6 Most Frequently Asked FAQ Topics at 570ms

These are the topics Malaysian players ask about most every day — click any card to jump straight to the relevant answers.

Account & Registration

How to register, registration requirements, age verification, KYC process, account verification, updating personal details, and everything related to managing your 570ms account in Malaysia.

Deposit & Payment Methods

Minimum deposit, accepted Malaysian payment methods (Touch 'n Go, GrabPay, Boost, DuitNow, FPX), processing times, deposit limits, and common deposit troubleshooting at 570ms.

Withdrawal of Winnings

How long withdrawals take, minimum withdrawal amount, how to request a withdrawal, KYC verification for your first withdrawal, and what to do if a withdrawal takes longer than usual.

Bonuses & Promotions

How to claim the RM 888 welcome bonus, bonus wagering requirements, VIP cashback, referral bonuses, bonus validity periods, and all questions about 570ms promotions and special offers.

Games & Technical

Game types available on 570ms, how to play slots and live casino, game RTP, technical issues during play, device compatibility, and questions about popular games such as Mahjong Ways and VIP Baccarat.

Security & Privacy

Data encryption, two-factor authentication (2FA), how to secure your 570ms account, privacy policy, personal data processing, and all questions related to your information security on the 570ms platform.

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Account & Registration

8 questions

To register a 570ms account, you must meet the following requirements: (1) At least 18 years of age — this is an absolute requirement with no exceptions, (2) an active Malaysian mobile number for OTP verification, (3) a valid email address, and (4) being located in Malaysia or being a Malaysian citizen or permanent resident. Registration takes under 2 minutes and is completely free. Visit the Register to get started.

Creating a 570ms account takes only under 2 minutes. Three simple steps: fill in your basic details (name, phone number, email, date of birth, state), set a strong password, and verify the OTP sent to your phone. Once the OTP is confirmed, your account is immediately active and you can make your first deposit to claim the RM 888 welcome bonus.

No. Each individual is only permitted to hold one (1) account at 570ms. Holding more than one account under different details is a serious violation of 570ms's Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any balances without compensation. If you're experiencing issues with an existing account, please contact 570ms support for account recovery assistance.

Log in to your 570ms account, go to "Account Settings" and select "Update Personal Information". For basic details such as your email address, you can update these yourself with OTP verification. For more sensitive changes such as your phone number or name, you will need to contact 570ms support via email [email protected] with your identity verification document (MyKad) for a more secure process.

KYC (Know Your Customer) is an identity verification process required by 570ms to ensure the security of all users. KYC is typically required when: (1) making your first withdrawal, (2) transactions exceed a certain limit, or (3) the system flags activity that requires additional verification. Required documents include a clear photo of your MyKad or Malaysian passport. The KYC process is usually completed within 24 business hours of receiving your documents.

If you wish to permanently close your 570ms account, please contact support via email [email protected] with the subject line "Permanent Account Closure". Please ensure you have withdrawn all valid cash balances before submitting your request. Permanently closed accounts cannot be reinstated. If you are closing your account due to a gambling problem, we strongly encourage you to use the self-exclusion feature available in your 570ms account settings.

Go to the Log In and click the "Forgot Password?" below the password field. Enter your registered Malaysian mobile number, and the 570ms system will send a 6-digit OTP code. Once you verify the OTP, you can set a new password of your choice. The entire process takes under 3 minutes. If you no longer have access to your registered phone number, contact [email protected] for manual account recovery assistance.

Your 570ms account is temporarily locked after several consecutive failed login attempts as a security measure. You will receive an SMS notification to your registered Malaysian number. The quickest way to unlock it: wait 30 minutes and use the "Forgot Password?" function to reset your password. If the account remains locked after that, contact 570ms live chat support or email [email protected] for immediate assistance.

Deposit & Payment Methods

8 questions

The minimum deposit at 570ms is RM 10 per transaction for standard deposits. To activate the new member welcome bonus of up to RM 888, the minimum deposit required is RM 30. There is no different minimum deposit amount by payment method – the RM 10 minimum applies across Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.

570ms accepts all major Malaysian digital payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow (instant bank transfer), and FPX via internet banking (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other major Malaysian banks). All deposits are processed in Malaysian Ringgit (RM) only. No additional fees are charged by 570ms for any deposit.

In most cases, deposits are credited to your 570ms account within under 60 seconds once your payment has been successfully confirmed by the payment service provider. Deposits via DuitNow and e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) are typically the fastest. Deposits via FPX internet banking may take up to 5 minutes depending on your bank's response time. If your deposit has not been credited after 15 minutes, please contact 570ms support with proof of payment.

570ms has a platform-wide maximum daily deposit limit. Beyond the platform limit, each member can also set their own personal deposit limits — daily, weekly, or monthly — through the Responsible Gaming settings in their account. Personal limits can be reduced immediately, but increasing a limit requires a 7-day waiting period for security and self-protection purposes. Contact 570ms support to find out the current platform limits applicable to your account type.

Don't worry – this is a rare situation, but it can be resolved. First, check whether the funds have actually been deducted from your e-wallet or bank account (check your transaction history). If they have, take a screenshot or save proof of the transaction and contact 570ms support via live chat or email [email protected] with the following details: your 570ms account phone number, the amount, the payment method used, the date and time of the transaction, and the transaction reference number (if available). We will review and process the refund or credit within 24 business hours.

Yes, you can use multiple payment methods interchangeably to deposit funds into your 570ms account. For example, you can deposit RM 50 via Touch 'n Go eWallet and then deposit another RM 100 via GrabPay within the same session — subject to your daily deposit limit. However, for withdrawals, funds can only be withdrawn to the single primary payment method you registered during the KYC process.

No. The 570ms platform is exclusively for Malaysian players and only accepts deposits in Malaysian Ringgit (RM/MYR) only. All account balances, transactions, bonuses, and withdrawals are displayed and processed in RM. No foreign currency exchange is required or accepted on the 570ms platform.

No. 570ms does not charge any additional fees, service charges, or commissions on any type of deposit. The amount you deposit is the full amount credited to your 570ms account balance. Any charges that may apply come from your own payment service provider (for example, some banks may charge a fee for certain FPX transfers) – these are beyond 570ms's control.

Withdrawal of Winnings

7 questions

570ms processes verified withdrawals within 15 to 30 minutes for standard requests that require no additional review. The majority of withdrawals are completed within 20 minutes. Funds are credited directly to your registered Malaysian payment method — Touch 'n Go, GrabPay, Boost, DuitNow, or your bank account via FPX. For first-time withdrawals or large amounts, the KYC process may add a small amount of additional time.

The minimum withdrawal amount at 570ms is RM 50 per transaction. There is no daily maximum withdrawal limit for regular members, though members with higher VIP status enjoy even greater withdrawal limits. Withdrawal requests exceeding certain amounts may require additional KYC verification before being processed.

Log in to your 570ms account, go to the "Wallet" or "Finance" section, and click "Withdrawal". Select your preferred payment method, enter the amount you wish to withdraw (minimum RM 50), and confirm the request with an OTP sent to your Malaysian phone number. Once the request is confirmed, the 570ms team will process your withdrawal within 15–30 minutes. You can check the status of your withdrawal under "Transaction History" in your account.

If your withdrawal has taken longer than 1 hour, this may be due to: (1) a first-time withdrawal requiring KYC verification, (2) a large withdrawal amount requiring additional security checks, or (3) a temporary disruption with the payment service provider. Please contact 570ms live chat support or email [email protected] with your withdrawal reference number. Our team will review the case and provide an update within 30 minutes.

Yes, you can cancel a withdrawal request that is still in "Pending" or "In Progress" status via the "Transaction History" section in your 570ms account – click on the relevant request and select "Cancel". However, withdrawals that have already moved to "Processed" or "Completed" status cannot be cancelled, as the funds are already on their way to your payment method.

Some common reasons a withdrawal may be declined: (1) Bonus wagering requirements not yet met – if your balance consists of bonus funds, it must meet the applicable wagering requirements before a withdrawal can be made, (2) KYC not yet completed – your identity verification documents have not been submitted or approved, (3) Payment method details do not match your account information, or (4) Your account is under a security review. Contact 570ms support for a specific explanation regarding your case.

No. 570ms does not charge any fees for withdrawals. Your winnings are credited in full to the Malaysian payment method you registered, with no deductions on 570ms's end. Any transfer fees imposed by your payment service provider (if applicable) are the provider's responsibility, not 570ms's.

Bonuses & Promotions

8 questions

Once you've successfully registered your 570ms account, make your first deposit with a minimum of RM 30 and make sure you opt in to claim the welcome bonus during the deposit process. The bonus is automatically credited to your account once your deposit is confirmed – no need to contact support or fill in any additional forms. The welcome bonus of up to RM 888 is calculated as a percentage of your first deposit, subject to the wagering requirements stated on the 570ms promotions page.

A wagering requirement (also known as a rollover) is the number of times you must wager your bonus amount before it can be withdrawn as cash. For example: if your bonus is RM 100 with a 30x wagering requirement, you must wager a total of RM 3,000 (RM 100 × 30) across eligible games before the bonus balance can be converted to withdrawable cash. The specific wagering requirements for each 570ms bonus are clearly stated on the relevant promotions page – please read them before claiming.

Bonus validity periods vary by bonus type. Welcome bonuses typically remain valid for 7 to 30 days from the date of crediting. Daily bonuses expire after 24 hours. Weekly cashback must be used within the same week. If wagering requirements are not met within the validity period, the bonus and any winnings derived from it will be automatically forfeited. Please check the specific terms for each bonus on the 570ms promotions page.

Your weekly VIP cashback is calculated based on your total net losses for the week (Monday to Sunday) and credited every Monday. The cashback percentage increases with your VIP level – from 5% for Silver VIP members up to 15% for Platinum VIP members. Cashback is credited as free cash with no additional wagering requirements, making it one of the most valuable VIP benefits at 570ms. You must meet the minimum qualifying threshold within the week to be eligible for cashback.

Every 570ms member has a personal referral code that can be shared with friends. When your friend registers using your referral code and makes a qualifying first deposit, both you and your friend receive a referral bonus. Your referral code can be found under the "Refer a Friend" section of your 570ms account. There is no limit to the number of friends you can refer — the more friends you invite, the more bonuses you earn.

Yes. All bonuses at 570ms are optional — you are never required to claim them. If you prefer to play with your deposited cash only, free from bonus wagering requirements, simply choose not to claim any bonus when making a deposit. You can also set your account to automatically decline all bonuses via the "Bonus Preferences" option in your 570ms account settings.

First, make sure you opted in to claim the bonus during the deposit process (it is not automatic for all bonuses). Then check whether your deposit meets the minimum amount required for that bonus. If you're certain all conditions have been met but the bonus still hasn't been credited within 30 minutes, contact 570ms support via live chat or email [email protected] with your deposit details and the name of the bonus you wish to claim. Our team will review and resolve the issue within 2 business hours.

Yes! 570ms regularly offers special promotions for all major Malaysian festive seasons, including Hari Raya Aidilfitri, Chinese New Year, Deepavali, National Day (31 August), Malaysia Day (16 September), and New Year. Festive promotions typically offer more generous bonuses than standard promotions. Sign up for 570ms promotional notifications so you never miss a special offer during your favourite celebrations.

Games & Technical Questions

8 questions

570ms offers over 2,500 games covering a wide range of categories: Video Slots (including Mahjong Ways, Fruit Mania, Medusa, Triple Pandas, Samurai Drama), Live Casino (VIP Baccarat, Blackjack, Roulette, Super Sic Bo), Table Games (classic Baccarat, Poker), and Progressive Jackpot. The game library is updated regularly with the latest titles from world-class game providers.

RTP, or Return to Player, is the long-term percentage of total wagers paid back to players. Most slots on 570ms have an RTP between 94% to 97%, meaning for every RM 100 wagered in aggregate, the platform returns between RM 94–97 in the form of winnings. RTP is a long-term statistical value and is not a guarantee for any individual session. The RTP for each game can be found in that game's information section.

Yes. The 570ms platform is fully optimised for use on Malaysian smartphones — whether you're on Android or iOS (iPhone). You can access all 2,500+ games directly through your phone's web browser (Chrome, Safari, Firefox) with no separate app download required. 570ms's interface is fully responsive and adapts to any screen size for a smooth and enjoyable gaming experience.

Yes. All games on 570ms use an independently audited RNG (Random Number Generator) system to ensure that every slot spin, baccarat hand, and dice roll is completely random and cannot be predicted or manipulated. 570ms's RNG is certified by independent, internationally accredited game testing bodies. The outcome of every game is entirely independent of previous results — there are no "patterns" to exploit.

Try the following troubleshooting steps: (1) Check your internet connection — your Wi-Fi or mobile data signal may be weak, (2) Close any other apps running in the background, (3) Clear your browser's cache and cookies, (4) Try a different web browser, (5) Restart your phone, (6) Ensure your operating system and browser are updated to the latest version. If the problem persists, contact 570ms live chat support with a screenshot of the error you're experiencing.

Based on activity from Malaysian players on 570ms, the most popular games include: Mahjong Ways (a hugely popular Asian mahjong-themed slots game), VIP Baccarat (premium live casino with real dealers), Fruit Mania (classic slots that are easy to play), Super Sic Bo (a dice game with high payout multipliers), Samurai Drama (a high-volatility slot with a Japanese samurai theme), and Triple Pandas (a cute slot with special bonus features). All of these games can be played right from your phone.

Live Casino at 570ms delivers a genuine casino experience with live human dealers streamed in real time via high-quality video. How to play: Log in to your 570ms account, navigate to the "Live Casino" section, choose your preferred table (VIP Baccarat, Roulette, Blackjack, Super Sic Bo and more), click to join the table, and start placing your bets. You can interact with the dealer through the in-game chat. A stable internet connection is recommended for the best Live Casino experience.

Progressive jackpots are built up from a small percentage of every bet placed by all players across the game network. The more people play, the faster the jackpot grows. To win a progressive jackpot, you typically need to land an extremely rare jackpot symbol combination — it is a random event that cannot be predicted. 570ms progressive jackpots can reach very substantial values in MYR and are paid out in full to the winner.

Security & Privacy

5 questions

Yes. 570ms uses 256-bit SSL – the same security technology used by Malaysia's leading banks – to protect all data transmitted between your device and our servers. Your personal information is stored on servers secured with industry-standard security protocols. We do not sell or share your personal information with third parties for marketing purposes. Read Privacy Policy us for full details.

Log in to your 570ms account, go to "Account Settings" and select the "Security" tab. Click "Enable Two-Factor Authentication (2FA)" and follow the on-screen instructions. Once activated, every login to your 570ms account will require a 6-digit OTP sent to your Malaysian phone number as an added layer of security. We strongly recommend all members enable 2FA for maximum account protection.

Always check that the URL in your browser is 570ms.my and a padlock icon (🔒) confirming a secure SSL connection. 570ms will never ask for your password via SMS, email, or WhatsApp. Do not click links sent through unsolicited messages. If you suspect someone is attempting to phish you using the 570ms name, contact us immediately at [email protected] with full details of the incident.

Act immediately: (1) Reset your 570ms account password right away using the "Forgot Password?" function or your account settings, (2) Contact 570ms support via live chat or [email protected] to report the incident and request a review of your account activity, (3) Enable 2FA if you haven't already done so, (4) Check your transaction history for any activity you don't recognise. The 570ms security team will investigate and take the necessary steps to protect your account.

570ms manages your personal data in accordance with a comprehensive Privacy Policy and Malaysian data protection laws. Your data is used solely for the purposes you have consented to — including account management, payment processing, service communications, and legal compliance. We do not sell your data to third parties. For full details, visit the Privacy Policy 570ms. You may request a copy of your personal data or ask for it to be deleted by contacting [email protected].

570ms VIP Programme

4 questions

The 570ms VIP Programme has several tiers — from Regular Member, Silver, Gold, and Platinum through to Diamond. Your VIP tier is determined by your cumulative wagering total over a given period. The higher your VIP tier, the more benefits you receive: higher daily cashback, larger withdrawal limits, a dedicated personal account manager, invitations to exclusive events, birthday bonuses, and much more. You can check your VIP status under the "VIP Programme" section of your 570ms account.

570ms VIP members enjoy a range of exclusive benefits, including: weekly cashback of up to 15% on net losses, significantly higher daily withdrawal limits, priority and faster withdrawal processing, a dedicated personal account manager acting as your personal representative, exclusive birthday bonuses, early access to new games and promotions, invitations to exclusive VIP events, and 24/7 priority support with faster response times.

Yes, VIP tiers are reviewed periodically (typically monthly or quarterly) based on your recent betting activity. If your total wagering during the review period falls below the minimum threshold for your current tier, your VIP level may be downgraded. To maintain or advance your VIP status, ensure you play consistently on 570ms. Contact your VIP account manager for specific details on the requirements to retain your current tier.

All registered 570ms members are automatically part of the VIP programme. You start at the Regular Member tier and advance to higher tiers automatically as your cumulative wagering total reaches the threshold set for each level — no separate registration required. The more frequently and the more you play at 570ms, the faster you'll climb to higher VIP tiers with more rewarding benefits. Register now on the Register to get started.

Responsible Gaming

5 questions

Log in to your 570ms account, go to "Account Settings" and select the "Responsible Gaming" tab. There you can set deposit limits (daily, weekly, or monthly) and a daily playtime limit. Enter your limit in MYR (RM) or hours, confirm with an OTP, and the limit takes effect immediately. Note: reductions to your limit apply immediately, but increases require a 7-day waiting period. Visit the Responsible Gaming for more information.

Go to "Account Settings" → "Responsible Gambling" → "Break & Self-Exclusion". Select your desired break period (24 hours, 7 days, 30 days, 3 months, 6 months) or choose "Permanent Self-Exclusion". Confirm with your OTP and it takes effect immediately. During the break period, you will be unable to log in or make deposits. Any valid cash balance remains safe and can be requested for withdrawal. Permanent self-exclusion is irrevocable for a minimum of 5 years.

Help is available for you: Malaysia National Problem Gambling Helpline: 1800-22-5262 (free, 24 hours a day, 7 days a week). KPWKM Kasih Helpline: 15999. Malaysian Government Clinics and Hospitals also provide referrals to psychiatrists and counsellors for gambling addiction treatment. The trained 570ms support team can also help you activate self-control tools right away. Asking for help is a sign of strength. Read more on the Responsible Gaming us.

570ms enforces multiple layers of underage protection: date of birth verification during registration (individuals under 18 are automatically blocked), Malaysian phone number verification via OTP, KYC checks using MyKad or passport for withdrawals, and continuous system monitoring to identify usage patterns indicative of underage users. The 570ms platform is EXCLUSIVELY for individuals aged 18 and above. We encourage parents to use parental control software to restrict children's access to online gambling sites.

Core responsible gaming guidelines at 570ms: (1) Treat gambling funds as entertainment spending — not an investment or income source, (2) Set a specific monthly budget and never exceed it under any circumstances, (3) Use the deposit limit and session time limit tools in your 570ms account to automatically enforce your budget, (4) Never chase your losses, (5) Take regular breaks from playing, (6) Gambling should be enjoyable — if it starts to feel like a burden, that's a sign to stop or seek help.
Complete Guide

Everything You Need to Know About 570ms – Straight Answers from Us

If you've just heard about 570ms or are considering trying an online casino platform for the first time, it's completely natural to have plenty of questions – what's normal, and what you should clarify before deciding to sign up. We designed this FAQ page specifically to address the questions Malaysian players ask most often, with honest, straightforward answers and nothing hidden. We believe that players who fully understand how our platform works are ultimately the most satisfied and most responsible players in the long run.

One of the most common questions from new Malaysian players is about the safety of their money and personal information — and it's a completely valid concern. It shows you're a smart, careful player, and we appreciate that. The short answer: 570ms uses the same security infrastructure as Malaysia's major banks — 256-bit SSL encryption for all data transmitted, a multi-layered authentication system, real-time suspicious activity monitoring, and a strict privacy policy that prohibits your data from ever being shared or sold to any third party for marketing purposes. The money in your account is yours, and we ensure it remains secure and fully withdrawable at any time, subject to the stated terms.

The second most frequently received question by the 570ms support team is about deposits and withdrawals. For deposits, we support all major Malaysian digital payment methods you already use every day – Touch 'n Go eWallet for tolls and groceries, GrabPay for Grab food orders, Boost, ShopeePay, DuitNow for instant bank transfers, and FPX via Maybank2u or CIMB Clicks. The minimum deposit is as low as RM 10 for standard deposits – among the lowest of any online casino platform in Malaysia. All deposits are processed in under 60 seconds once payment is confirmed. For withdrawals, 570ms processes them within 15 to 30 minutes, directly to the Malaysian payment method you registered, with no additional fees on our end. This isn't just a promise – it's our actual track record, which you can verify through reviews from Malaysian players who have been with 570ms for years.

Bonuses and promotions tend to raise a lot of questions, and we understand why — in Malaysia's online casino industry, some platforms advertise big bonuses that come loaded with near-impossible wagering requirements. At 570ms, we believe in complete transparency. Our RM 888 welcome bonus is genuine and attainable, with wagering requirements clearly stated in every promotion. We also give players the option to opt out of all bonuses if they prefer to play purely with their deposited cash, free from any wagering conditions — this choice is always available and has no impact on your gaming experience whatsoever.

On the games front, 570ms offers more than 2,500 titles spanning every category — from themed video slots popular with Malaysian players such as Mahjong Ways, inspired by the classic Asian mahjong game, Samurai Drama, steeped in Japanese samurai aesthetics that have become hugely popular among Asian culture enthusiasts, the charming and fun Triple Pandas, and the timeless Fruit Mania that is simple enough for brand-new players to enjoy. For Live Casino fans, 570ms VIP Baccarat delivers a premium baccarat table experience normally found only in physical casinos — complete with real dealers, real-time interaction, and exceptional video quality. Super Sic Bo is a dice game variation that is enormously popular among Malaysian players for its thrilling payout multipliers.

If you can't find the answer to your question in this FAQ page, don't hesitate to reach out to the 570ms support team. Our team is made up of Malaysians who speak Bahasa Melayu as their first language, understand the local context and what players need ，and are ready to assist you promptly and warmly 24 hours a day, 7 days a week. Reach us via live chat within the platform or by email at [email protected]. Average response times are under 2 minutes for live chat and under 4 hours for email. We're here for you.

At the end of the day, playing at 570ms should be an enjoyable, safe, and entertaining experience — not a source of stress or worry. We're constantly working to make our platform better, safer, and more enjoyable for all Malaysian players. If there's something you feel we could improve, or if you have suggestions for new FAQ topics you'd like to see added to this page, please don't hesitate to let us know. Your feedback is greatly valued and helps us continue serving Malaysia's player community — which we genuinely care about — to the best of our ability.

Still Have Questions?

Contact the 570ms Support Team

Can't find the answer you're looking for in our FAQ? The 570ms support team is available 24/7 in Bahasa Melayu.

Live Chat 24/7

The fastest way to get help. Log in to your 570ms account and click the chat icon at the bottom right of the screen. Average response time is under 2 minutes.

Support Email

For enquiries that require detailed information or supporting documents, email us at [email protected]. Response within 4 business hours.

In-Platform Help Centre

After logging in to your 570ms account, access the Help Centre for video guides, help articles, and interactive troubleshooting tools in Bahasa Malaysia.

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570ms Responsible Gaming

All games on 570ms are EXCLUSIVELY for individuals aged 18 years and above only. Gambling can be addictive – please play responsibly within your means. If you need help, contact National Problem Gambling Helpline: 1800-22-5262 (free, 24 hours). Visit Responsible Gaming for more information.

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